Quest

What is QUEST?

• QUEST is the UK Quality Scheme for Sport and Leisure.
• It is THE recognised industry standard for the management of sport and leisure facilities.
• It is endorsed by all four home country Sports Councils, Chief Leisure Officers Association, Institute of Sport and Recreation Management, Institute of Leisure and Amenity Management, Local Government Association, Leisure Management Contractors Association and the Fitness Industry Association.

How are you measured/audited?

• QUEST is a framework for managing sports and leisure facilities.
• It provides both an approach to continuous improvement and focuses on best practice principles for the sport and leisure industry. It forces you to challenge, compare, consult and compete.
• Targets four key areas: Facilities Operation, Customer Relations, Staffing and Service Development and Review.
• Details over 150 key best practice standards, principles and case studies against which you are measured.

How did Leisure Warrington prepare?

• Set up a Leisure Warrington corporate working group to ensure all leisure centres were involved.
• Targeted areas of weakness and further developed strengths.
• Involved our staff and our customers.
• Developed a ‘can-do’ culture.

• Gained support from other sections within Leisure, Culture and Heritage and the council.

• Gained accreditation across the five Leisure Warrington centres, with results ranging from 80% - 84%. Impressive outcomes for facilities being audited for the second time. Auditors were particularly impressed with the level of improvement achieved since the first audit.

How did Leisure Warrington do?

To find out more visit the Quest website.

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