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Customer Research on Quality Standards

 

Select Leisure aims to provide a quality leisure service. In order to help us improve the quality of the service we provide to our customers, we would greatly appreciate you taking a few moments to complete this questionnaire by clicking in the appropriate box using the following formula:

1 = Truly Dreadful
2 = Mildly Annoying
3 = Passable
4 = Good
5 = Spot On!
6 = Absolutely Fabulous

  1 2 3 4 5 6
 1. Cleanliness & tidiness of the facility in general
 2. Cleanliness of toilets and changing areas
 3. Quality of your activity area (gym, pool etc.)
 4. Staff attitude and appearance
 5. Speed of telephone response
 6. Staff telephone manner
 7. Availability of customer information
 8. Directional signs within the facility
 9. Ease of use of booking system
10. Range of leisure activities available
11. Overall quality of your experience/visit
12. Value for money


13. Which 3 of the 12 areas above do you value as the most important? Please place in order of priority: (1)   (2)    (3) 

14. Which facility do these results relate to?

15. How long have you been using this facility?

16. Have you noticed any improvements in the service at this facility since you have been coming?

They have: Greatly Improved  
  Improved  
  Noticed no change  
  Poorer Service  

17. If you could change one thing in this facility, what would it be?

For research purposes we would greatly appreciate you take a few moments to complete the following demographic review.

18. How did you hear about the facility?

19. How long did your visit last?  

20. Which activity(s) did you participate in?

21. How often do you visit?         

22. What is you gender? Male/Female 

23. What is your age?                        

24. How did you travel to the facility?   

25. How long did your journey take?    

26. Where did you travel from?            
      (home, work, etc.)

27. What is you postcode?                 
 

Thank you for your assistance with this questionnaire which we hope will enable us to improve the service provided. If you have a specific comment to make please do so below or ask to speak to the duty manager on you next visit.

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